Become part of a mission to continuously transform the world through talent acceleration, business innovation, and community building.
Dataleum is a digital ecosystem that provides business intelligence consultancy, upskills talent and matches them with local and global opportunities. At Dataleum, adhering to the highest service of excellence is what matters most and bridging the global skills gap that employers are facing. Dataleum has only one mission in mind: – “IMPACT”, this is achieved by educating, empowering and equipping individuals/corporates, physically and remotely, with value-packed and pocket friendly technology skill set for the present and future purposes.
Why Choose Dataleum?
- Competitive Salary.
- Full access to Academy’s Training & Certifications.
- HMO.
- Pension.
- Training Weekend Allowance.
- Performance Bonuses.
Customer Success Associate
Location: Lagos, Nigeria.
Report to: Chief Growth Officer.
Work Experience: Two years and above.
The Customer Success Analyst plays a key strategic role in enabling our Customer Success department promote retention and loyalty, improving customer lifetime value, and reducing churn through the Customer Success tool. In addition, you’ll create visibility of key metrics to identify what is needed to ensure customers are successfully using and utilizing our services, products, and any newly released features.
Key Responsibilities:
- Serve as day-to-day contact for enquiries, building trust and rapport while identifying areas of opportunity.
- Work with Communication team to boost customer referrals and conversions.
- Responsible for the configuration of a CS tool to provide insights into account health.
- Understand our unique client requirements (corporate/retail) and their business or individual needs based on their unique demographic and geographic data.
- Responding to customer inquiries and pitching of the different trainings and services of the organization.
- Generate reports to assess and determine accounts that require customer success intervention to gain the uptake of our current products and rollout of new features, improvements, and products.
- Initiate and coordinate customer engagement strategies to be implemented.
Qualifications:
- MSc/MBA/BSc/BA/HND/OND in any field.
- Data Analytics skills.
- Effective oral and written communication skills.
- High level of emotional intelligence.
- Organization and interpersonal skills.
- Proficient use of Microsoft Word, Excel and PowerPoint.
- Strong analytical and numerical skills.
- Ability to communicate, network and negotiate effectively and efficiently.
- Ability to effectively work with a diverse team of individuals.
- Ability to multitask and ensure top-notch value is delivered.
- At least 2 years’ Work Experience.
People Operations Associate
Location: Lagos, Nigeria.
Report to: Chief Operations Officer.
Work Experience: Two years and above.
The People Operations Associate position presents an exciting opportunity to take on a leadership and administrative role in our organization. This position requires the personnel to manage a diverse workforce in the organization to encourage teamwork, cooperation, productivity, ensure efficient day-to-day operations to implement processes and programs, ensure helpful services for clients, and oversee availability/maintenance of buildings (training facilities), machineries and equipment. In addition, you are required to be a high-energy multitasker who can communicate effectively with interdepartmental staff and help the organization meet its goals successfully.
Key Responsibilities:
- Oversee the day-to-day running of the organizational activities, including work scheduling..
- Collaborate with the leadership team to enhance the company’s onboarding program, and develop relevant, engaging, and effective training programs across functional areas.
- Serve as a crucial point of contact between executive leadership and employees, and information source for HR inquiries for our business partners.
- Manage all People Operations functions, such as onboarding/offboarding, benefit & compensation administration, visa-related requests, payroll, time off requests, and performance management.
- Partner closely with the Operations/Centre Coordinators to assist with new hire orientation compliance initiatives, health, and safety policy, and process documentation.
- Be a valuable utility player to the team, helping as needed with business client engagement, project coordination, and administrative work.
- Maintain compliance with local, state, and federal employment laws and regulations.
Qualifications:
- MSc/MBA/BSc/BA/HND/OND and any other certification in Business Administration, Human Resource Management, or a related field (management science or social science).
- Knowledge of HR functions (pay & benefits, recruitment, training & development, etc).
- Proficient use of Microsoft Office, PowerPoint, and document management system.
- Knowledge of HR systems and databases.
- In-depth knowledge of labour laws and HR practices.
- Critical thinking and critical thinking skills.
- Negotiation and decision-making skills.
- Ability to collaborate well with a team.
- Emotional intelligence.
Programs & Partnerships Intern
Location: Lagos, Nigeria.
Report to: Chief Growth Officer.
Work Experience: 0 – 1 year.
We are currently seeking a highly motivated, diligent and hardworking Program and Partnerships Intern who is a responsible team player with self-driven abilities – possess strong, efficient interpersonal relations, detailed skills in developing creative ideas and work in a fast – paced, fun and exciting work environment and industry. An ideal candidate will create and inspire innovative strategic ideas towards ensuring corporate partnership and development of initiatives that will help improve the organization bottom line and also maintain good customer relations.
Key Responsibilities:
- Identify, evaluate, and establish partnerships with companies and organizations that align with our clients’ career goals and employment needs.
- Nurture and maintain relationships with partner companies, acting as the primary point of contact to ensure effective communication and collaboration.
- Collaborate with the marketing team to promote our clients’ success stories and achievements to attract potential partner companies.
- Attend industry events, job fairs, and networking opportunities to expand our network of potential employers.
- Develop and maintain accurate records of client progress and conversion rates data.
- Prepare regular reports and presentations to share insights, progress, and key performance indicators to client conversion and partnership success.
- Planning and implementation of strategies to pitch the organization’s products and services to new markets.
- Contacting and converting prospective leads to customers.
Qualifications:
- A BSc / HND degree in a Social Science related course.
- At least 0 – 1 year of industry experience.
- Effective oral and written communication skills.
- High level of emotional intelligence.
- Organization and interpersonal skills.
- Proficient use of Microsoft Word, Excel and PowerPoint.
- Strong analytical and numerical skills.
- Ability to communicate, network and negotiate effectively and efficiently.
- Ability to effectively work with a diverse team of individuals.
- Ability to multitask and ensure top-notch value is delivered
